Refund policy
🔄 Royal Carry – Return & Refund Policy
At Royal Carry, we take pride in delivering premium-quality handbags. Your satisfaction is important to us, and we aim to make the return process simple, fair, and transparent.
📅 30-Day Return Guarantee
We offer a 30-day return guarantee from the date of delivery.
If you are not fully satisfied with your purchase, you may request a return or refund within this period.
👜 Return Condition Requirements
To be eligible for a return, items must meet the following conditions:
- Item must be unused and in original condition
- Item must be returned in its original packaging
- Items that are used, damaged, or altered by the customer are not eligible for return or refund
Royal Carry reserves the right to refuse returns that do not meet these conditions.
📩 How to Request a Return or Refund
To initiate a return or refund, please contact our support team at:
Please include your order number and reason for the request.
📸 Photo & Video Verification (No-Return Cases)
In certain cases, a physical return may not be required.
If an issue is reported (such as damage, wrong item, or defect), we may request photo or video evidence for verification.
Based on review, we may offer one of the following solutions:
- Replacement of the product
- Refund to the original payment method
- Store credit for future purchases
This allows us to resolve issues quickly and efficiently without unnecessary returns when possible.
💳 Refund Processing
Once approved, refunds will be processed as follows:
- Refunds to the original payment method: 5–10 business days
- Store credit: issued immediately after approval
📦 Exchanges
We replace items only if they arrive defective or incorrect. Please contact us immediately upon receiving your order if there is an issue.
⚠️ Important Notes
- Royal Carry is not responsible for damage caused by misuse or improper handling after delivery
- Shipping fees are non-refundable unless the issue is due to our error
- All return requests are subject to review and approval